Legal
Refunds
Purchases on this website aren’t refunded. Here’s why that’s fair, and what happens when something goes wrong.
In short
- Purchases made on the web aren’t refunded.
- Before you pay anything, you’ve seen a complete application from your own profile, against a real job.
- Credits never expire, so there’s no unused time to ask back for.
- If Profyl fails to write something, the credit comes back by itself.
- Purchases in the iOS and Android apps are refunded by Apple and Google, under their rules.
Web purchases
Credits bought at app.profyl.com aren’t refunded, in whole or in part.
You’ve already seen exactly what you’re buying, and nothing you buy expires. Your first application is free and complete, built from your own profile against a job you chose, so you pay knowing what one credit gets you. And because credits never run out, a pack bought during one search still works in the next.
When something goes wrong
Profyl fails to write something
If nothing usable comes back, the credit returns to your balance automatically. If only part of an application or idea failed, you can retry that part free, up to three times.
You paid and no credits arrived
Write to connect@profyl.com with the payment reference from your bank, card or UPI app. We’ll add the credits, or refund the payment, within three working days of hearing from you.
You were charged twice
Write to connect@profyl.com with both payment references. We’ll refund the duplicate payment in full, to where it came from, within three working days of hearing from you. Your bank or UPI app may take a few more working days to show it.
A payment failed but money left your account
Your bank or UPI app returns the money to you automatically. If you were charged and your credits didn’t arrive, that’s the case above: write to connect@profyl.com.
Purchases in the apps
Once the iOS and Android apps launch, credits bought in them are sold by Apple or Google. Refunds for those are theirs to decide, under their rules, and this policy doesn’t apply to them.
- Apple: reportaproblem.apple.com
- Google Play: Google Play refund help
If a store refunds a purchase, the credits it bought are removed from your balance.
Cancelling
There’s no subscription, so there’s nothing to cancel. Every purchase is a single payment, and nothing is charged again unless you buy again.
Deleting your account
You can delete your account at any time from Settings in the app. Unused credits go with it and aren’t refunded, so use them first or keep the account.
Questions about a payment: connect@profyl.com, with the receipt number. Every email is answered within 48 hours.